Practical Life Solutions, LLC. (“Practical Life Solutions Counseling”, "we" or "us") is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, disclose and protect your Personal Information (defined below). It applies to all Personal Information processed by us in connection with or as part of providing our Services or engaging in written or electronic communications with you.
By using or interacting with our website, app, and other products or services (“Services”), you accept the privacy practices described in this Policy. If you disagree with any part of this Policy, you must not use or access our Services.
We may modify this Policy from time to time. We encourage you to read this Policy periodically to ensure you have up-to-date knowledge of our privacy practices. By continuing to access or use the Services after changes to this Policy become effective, you accept the revised Policy. If any changes are unacceptable to you, you may stop using our Services at any time.
“Personal Information” is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular individual, including, but not limited to, a first and last name, unique identifier, email address, a home, postal or other physical address, and phone number. The categories of Personal Information that we may collect about you are:
- Information you provide to us
We collect information you give us when you use our website, Services, promotional activities, give us feedback, or when you otherwise choose to provide your information to us.
When you use our Services, such as logging into your account or speaking with our administrative staff, we may collect your name, address, email address, phone number, birth date, credit card information, audio (with your permission), photos and videos (with your permission), or other files in media storage or other shared storage directories (with your permission), and/or request access to your microphone or camera in order to verify your identity and provide Services to you.
When you use our Services (for example on our website), complete electronic forms, or contact us by online chat, email, phone, or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request
- Information Related to Your Use of the Services
We may automatically collect information about your use of the Services (we refer to this information as "Usage Data"), including information sent by your device. For example, we may collect:
● Device information, such as your hardware model, IP address (the Internet address of your computer), unique device identifiers, and other information such as your browser type and operating system.
● Website usage information regarding customer traffic patterns and website usage.
● Information Sent by Your Mobile Devices
We collect certain information that your mobile devices send when you use our Services, such as the unique identifier, user settings and the operating system of your device, as well as information about your use of our services on your mobile device. If you do not want us to have your location information, you may disable the location sharing feature on your device or browser.
- Personal Information Sharing and Disclosure.
Information Shared with Our Employees and Service Providers
We engage employees and third-party services providers to work with us to administer and provide the Services or to promote our Services. These employees and third-party services providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.
1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If consent has been given to receive text messages from [PLS Counseling], messages may be received related to the following:
Appointment reminders, Follow-up messages, Billing inquiries
Example: "Hello, this is a reminder of your upcoming appointment with Mr. Constantin on Telehealth audio/video on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
3- Message Frequency:
Message frequency may vary. You may receive up to 2-4 SMS messages per week regarding your appointments or account status."
4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
Opt-in to receive SMS messages from Practical Life Solution Counseling. can be done in the following ways:
Verbally, during a conversation or By submitting an online form.
6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list. Message and data rates may apply.
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes."